Consumer protection laws

Consumer protection laws are the rules and regulations that make up the legal framework of consumer protection. Consumer protection laws have been designed to ensure that the interests of consumers are protected.

If you are a consumer feeling that your consumer rights have been breached, or a retailer needing help complying with up-to-date consumer laws, you can speak to a dedicated consumer protection lawyer.

Competition and contractual fairness

There are two main issues these rules deal with in order to perform this role:

  • Competition
  • Contractual fairness

Competition

Consumer protection laws were put in place to ensure that a marketplace benefits from the appropriate level of competition. Without such competition the consumers in that market will not benefit from the improved service and pricing that competition is associated with.

In the UK the Competition Authority is charged with the responsibility of ensuring competition guidelines are kept.

Fairness

When it comes to fairness, consumer protection laws ensure that unfair contract terms are not enforceable in law. This is mostly done through statutes such as the Unfair Contract Terms Act which declares that specific terms which are deemed by the courts to be unfair are not legally binding.

Consumer protection laws include guidance from past cases which help predict which type of terms will be deemed unfair.

If you are involved in a dispute regarding a consumer protection issue, you are advised to seek legal counsel. Commercial solicitors are able to offer you significant insight regarding your case, as they are able to draw on their knowledge and understanding of consumer protection laws.

Merely knowing all the rules would not be enough, as the exact application of each law depends on the individual circumstances of each case.

For consumer advice on demanding a refund or replacement, visit our information page.

Are you a retailer looking to ensure your enforcement of consumer law is up to standard? Are you a consumer who feels their rights have been breached? Contact Law can put you in touch with a specialist consumer law solicitor to help you reach a solution. Please call us on 0800 1777 162 or fill out the web-form above.

Call
0800 1777 162
or fill in the form
Our trained advisor contacts you
Your chosen specialist solicitor calls you
Quick enquiry form
Area of law:
Name:
Town/City:
Email:
Phone:
What our clients say about us
"The firm were excellent, could not have been better! They are exactly what I need right now."
Linda, criminal defence, Thames Ditton, Jul 15
"Your contact and service was immediate and utmost professional, 10/10."
TF, conveyancing, Dudley, Jun 15
"I appreciate the service that you provide. I found you to be courteous, efficient and reassuring at a time when my confidence in justice is completely negative."
Patrick, litigation, Pontypridd, Jun 15
"I cannot tell you how much I appreciate the speed of which you came back to me in. If anyone else can benefit from your help like I have done, it would make my day."
Gail M, family law, Potters Bar, Jun 15
"Your assistance was extremely helpful. Particularly to someone who in 40 years of business has never experienced this sort of issue."
TD, commercial litigation, Galashiels, Apr 15
"It is difficult to express the value Contact Law has to someone like me who had very little understanding of the law and how to proceed forward with my case. Thank you for the service you provided."
AE, defamation law, Worthing, Apr 15
"Thank you for the efficient service I received. I was contacted by your solicitor on the same day as my request. Your quick response to my situation made me feel secure."
AN, employment law, London, Apr 15
"Your service was excellent, very fast and informative. I never got the impression of being pressurised at all. The solicitor you recommended was also excellent – very knowledgeable and supportive."
JHD, Motoring law, Liverpool, Apr 15
"We will be changing our solicitor to the one you recommended. Your service is brilliant, I am only sorry we did not use you previously. Thank you again!"
KB, property law, Mar 15
"We used the solicitor as recommended, the service we have received has been both prompt and efficient. We would have no hesitation in using your organisation in the future."
BS, employment law, Mar 15

We use cookies on the Contact Law site to help us improve it.

If you would like to allow our cookies, please click 'Continue' or carry on browsing. For more information on cookies and how to change your settings, click 'More info'.