Telegraph Solicitor Network respects the privacy and security of its users. The information you provide to Telegraph Solicitor Network is used selectively by us to qualify solicitors for your case, and put you in contact with the suitable solicitor(s). Some of the information will be passed on to the solicitors that we deem to be suitable so that they can contact you to progress your case. In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the Telegraph Solicitor Network site. This statement describes what personally identifiable information we collect from you, how and when information is used, how we protect your information, and who has access to your information.

i) What information is collected?

Telegraph Solicitor Network asks you to provide various types of personally identifiable information to enhance the quality of the service we can provide to you. As part of the process of using the site, Telegraph Solicitor Network asks for information such as your name, e-mail address, and summary case details. The more accurate the information you provide, the better we are able to customise your experience and match you to a solicitor who can assist you with your legal matter.

Following the use of our service, we may ask you for other information, such as completion of a customer satisfaction survey. Whenever you provide personally identifiable information to us, we will comply with our privacy policy.

As with the vast majority of Web servers, our one automatically creates log files for each visitor who accesses our sites. These "access logs" allow us to make our site more useful to our visitors. The access logs do not record a visitor's name, address, phone number, or any other personally identifying information. Rather, these log files may contain some or all of the following information:

» The date of the visit
» The time and length of the visit

» The path taken through the Web site

» The browser being used

» A list of files downloaded or viewed

» The Internet Protocol Address (IP Address) of the machine accessing our Web site*

» Any errors encountered

Telegraph Solicitor Network uses this information to aid the technical administration of the sites and to better understand how the site is functioning for our users.